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portada A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction (in English)
Type
Physical Book
Publisher
Author
Year
2015
Language
English
Pages
256
Format
Paperback
ISBN13
9781771883481
Edition No.
1
Categories

A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction (in English)

Vincent P. Magnini; Carol J. Simon (Author) · Apple Academic Press · Paperback

A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction (in English) - Vincent P. Magnini; Carol J. Simon

Physical Book

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Synopsis "A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction (in English)"

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page―a useful feature for busy managers.

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The book is written in English.

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The binding of this edition is Paperback.

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