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portada Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (in English)
Type
Physical Book
Author
Publisher
Year
2014
Language
English
Pages
176
Format
Paperback
Dimensions
21.3 x 13.7 x 1.3 cm
Weight
0.23 kg.
ISBN13
9781936268726
Edition No.
0002
Categories

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (in English)

Bill Eddy (Author) · Unhooked Books · Paperback

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (in English) - Eddy, Bill

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Synopsis "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (in English)"

Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.

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