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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) (in English)
Andrew (Edt) Sturdy (Author)
·
Palgrave
· Paperback
Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) (in English) - andrew (edt) sturdy
Negocios e inversiones
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Origin: United Kingdom
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Synopsis "Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) (in English)"
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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