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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service (in English)
Gallagher Richard S. (Author)
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service (in English) - Gallagher Richard S.
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Synopsis "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service (in English)"
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
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The book is written in English.
The binding of this edition is Paperback.
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