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How to Talk to Customers: Create a Great Impression Every Time With Magic (in English)
Diane Berenbaum
(Author)
·
Tom Larkin
(Author)
·
Jossey-Bass
· Hardcover
How to Talk to Customers: Create a Great Impression Every Time With Magic (in English) - Berenbaum, Diane ; Larkin, Tom
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Synopsis "How to Talk to Customers: Create a Great Impression Every Time With Magic (in English)"
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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