Name: It's all About Relationships: What Itil Doesn't Tell you (in English)
Price: 35.36 USD
Availability: InStock
Author: Suzanne D. Van Hove; Kathy Mills
ISBN: 9781849284844

portada It's all About Relationships: What Itil Doesn't Tell you (in English)

Type

Physical Book

Publisher

Itgp

Author

Suzanne D. Van Hove; Kathy Mills

Year

2013

Language

English

Pages

171

Format

Paperback

ISBN13

9781849284844

Synopsis "It's all About Relationships: What Itil Doesn't Tell you (in English)"

A unique holistic approach to ITIL in the real world As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not been readily available ... until now. Manage your ITIL implementation like never before Co-published by ITGP and itSMF USA, It's All About Relationships: What ITIL® doesn't tell you is the third book in the Thought Leadership Series. Providing a view into the vital relationships between the ITIL lifecycle stages, this unrivalled publication provides invaluable guidance that no service manager should be without. Practical, sensible and sound advice from industry experts The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces. 'Suzanne's and Kathy's knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I'm sure your copy will be well used and dog-eared!' Dwight Kayto PMP, ITSM Fellow, ITIL Expert