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Raving Fans (Cd) () (in English)
Kenneth Blanchard; Sheldon Bowles (Author)
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Random House Us Audio
· Physical Book
Raving Fans (Cd) () (in English) - Kenneth Blanchard; Sheldon Bowles
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Synopsis "Raving Fans (Cd) () (in English)"
Note: This is an Audiobook (Audio CD) and does not include actual book.Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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The book is written in English.
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