Share
Service Operations Management: Improving Service Delivery (in English)
Johnston Robert; Clark Graham (Author)
·
Pearson Education
· Paperback
Service Operations Management: Improving Service Delivery (in English) - Johnston Robert; Clark Graham
$ 80.38
$ 87.77
You save: $ 7.39
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Monday, June 10 and
Wednesday, June 12.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Service Operations Management: Improving Service Delivery (in English)"
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.