Share
the customer service survival kit: what to say to defuse even the worst customer situations (in English)
Richard Gallagher
(Author)
·
Amacom
· Paperback
the customer service survival kit: what to say to defuse even the worst customer situations (in English) - Gallagher, Richard
$ 15.19
$ 18.99
You save: $ 3.80
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Tuesday, June 18 and
Wednesday, June 19.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "the customer service survival kit: what to say to defuse even the worst customer situations (in English)"
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.In The?Customer Service Survival Kit, you'll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
