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the positive coach approach: call center coaching for high performance (in English)
Judy McKee
(Author)
·
Sally Cordova
(Author)
·
Authorhouse
· Paperback
the positive coach approach: call center coaching for high performance (in English) - Cordova, Sally ; McKee, Judy
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Synopsis "the positive coach approach: call center coaching for high performance (in English)"
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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