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coaching knock your socks off service (in English)
Kristin Anderson
(Author)
·
Ron Zemke
(Author)
·
Amacom
· Paperback
coaching knock your socks off service (in English) - Zemke, Ron ; Anderson, Kristin
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Synopsis "coaching knock your socks off service (in English)"
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on.The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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