Share
Customer Relationship Management: A Strategic Approach (in English)
Denise Lopez
(Illustrated by)
·
Willford Press
· Hardcover
Customer Relationship Management: A Strategic Approach (in English) - Lopez, Denise
$ 120.80
$ 151.00
You save: $ 30.20
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Tuesday, June 11 and
Wednesday, June 12.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Customer Relationship Management: A Strategic Approach (in English)"
Customer relationship management is concerned with managing a firm's association with current and prospective consumers. It seeks to improve business relationships with customers by using data analysis of customers' history with a company. It particularly focuses on customer retention in order to boost sales. The systems which compile data from varied communications channels form an integral part of customer relationship management. A few of these communication channels are telephone, email, marketing materials, live chat and social media. The main function of customer relationship management is to help companies understand their target audiences so that they can cater to their needs more efficiently. This textbook aims to shed light on some of the unexplored aspects of customer relationship management. While understanding the long-term perspectives of the topics, it makes an effort in highlighting their impact as a modern tool for the growth of the discipline. This book will provide comprehensive knowledge to the readers.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
✓ Producto agregado correctamente al carro, Ir a Pagar.