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decision science and queueing theory (in English)
David a. Brown
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decision science and queueing theory (in English) - Brown, David a.
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Synopsis "decision science and queueing theory (in English)"
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
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The book is written in English.
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