from tin soldiers to russian dolls :creating added value through services / - sandra vandermerwe
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from tin soldiers to russian dolls :creating added value through services /
sandra vandermerwe
Synopsis "from tin soldiers to russian dolls :creating added value through services /"
boston. 24 cm. xii, 280 p. : ill. encuadernación en tapa dura de editorial con sobrecubierta ilustrada. sandra vandermerwe. customer services. management. total quality management. idioma inglés .(=97991=)isbn: 0750609745 #97991