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portada Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families (in English)
Type
Physical Book
Publisher
Author
Year
2005
Language
English
Pages
233
Format
Paperback
Weight
0.90
ISBN
1879651440
ISBN13
9781879651449
Categories

Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families (in English)

Alan D. Wolfelt (Author) · Companion Pr · Paperback

Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families (in English) - Alan D. Wolfelt

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Synopsis "Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families (in English)"

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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The book is written in English.

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The binding of this edition is Paperback.

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