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governance of the extended enterprise: bridging business and it strategies
it governance institute
Synopsis "governance of the extended enterprise: bridging business and it strategies"
an extended enterprise is the current phenomenon of extending an organization outside its traditional boundaries. internet technology can facilitate work group collaboration within and beyond the enterprise. the use of internet enabled group ware and work-flow technologies within and between organizations is a highly effective means of providing immediate solutions to an array of transaction processing and information delivery needs facing businesses. such tools enhance service in the areas of sales force automation, customer service, technical support, work group collaboration, forms processing, order entry, knowledge management systems, and information delivery within the enterprise.