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great customer service on the telephone (in English)
Kristin Anderson
(Author)
·
Amacom
· Paperback
great customer service on the telephone (in English) - Anderson, Kristin
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Synopsis "great customer service on the telephone (in English)"
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customersend those "endless" callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectivenessWith worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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