Share
great customer service on the telephone (in English)
Kristin Anderson
(Author)
·
Amacom
· Paperback
great customer service on the telephone (in English) - Anderson, Kristin
$ 10.39
$ 12.99
You save: $ 2.60
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Thursday, June 06 and
Friday, June 07.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "great customer service on the telephone (in English)"
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customersend those "endless" callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectivenessWith worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
