Share
Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (in English)
Ida Lindgren
(Illustrated by)
·
Gustaf Juell-Skielse
(Illustrated by)
·
Maria Åkesson
(Illustrated by)
·
Springer
· Paperback
Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (in English) - Juell-Skielse, Gustaf ; Lindgren, Ida ; Åkesson, Maria
$ 170.52
$ 179.99
You save: $ 9.47
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Wednesday, May 29 and
Thursday, May 30.
You will receive it anywhere in United States between 1 and 3 business days after shipment.
Synopsis "Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (in English)"
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
