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The Customer Service Your Customers Expect: Stories About Customer Service (in English)
Brenda Robinson; Harley Robinson (Author)
·
Trafford Publishing
· Paperback
The Customer Service Your Customers Expect: Stories About Customer Service (in English) - Brenda Robinson; Harley Robinson
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$ 10.99
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Synopsis "The Customer Service Your Customers Expect: Stories About Customer Service (in English)"
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can’t be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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