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Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases (in English)
Antony Jiju,Preece David (Author)
·
Taylor & Francis Ltd
· Paperback
Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases (in English) - Antony Jiju,Preece David
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Synopsis "Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases (in English)"
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.