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Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling (in English)
Karl W. Palachuk
(Author)
·
Great Little Book
· Paperback
Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling (in English) - Palachuk, Karl W.
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Synopsis "Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling (in English)"
This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.A Four-Volume Set by Karl W. PalachukWho needs Standard Operating Procedures (SOPs)? Everyone!Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.Topics in the 4-book set include: Getting StartedFinancesSalesMarketingClient ManagementEmployees and H.R.Company-wide PoliciesTechnical Support Policies and ProceduresPractical Examples (Monthly Maintenance, Backup and Disaster Recovery, and more)
